Paying fees & charges for lost or damaged items

Fines Free at Porirua Libraries

Porirua City Council voted to remove overdue fines from 1 July 2023. Existing fines will also be waived at this point. Porirua libraries are scrapping overdue fines, in a move to remove barriers and make libraries more welcoming and accessible for all.

What happens if a library item is lost or not returned?

First, get in touch with us! We want you to be able to use the library and can offer two renewals if the title doesn’t have a waiting list.

• If you have an item more than 3 weeks overdue, your library privileges will be suspended. This means you won’t be able to borrow, reserve, or use our eResources (like Libby) until items are returned.
• Items will be considered lost if they are 6 weeks overdue and you will be charged the replacement cost. Library privileges will be suspended until lost items are either paid for or returned. Lost charges are removed if the item is returned.
• From 1 July 2023, we can no longer offer refunds for lost items that have already been paid for.

Can I still renew my library items?

Yes. Phone us on 04 237 1533 or renew

online by logging in with your library card number and PIN/password.

Will the timeframe for reminders change?

Yes. More frequent overdue reminders will be sent to the contact details listed on your library card.

Pay your library charges online
For lost or damaged library items

Porirua City Council

Westpac 

03 0547 0240008 000

Select " ARENA"

Code: Library fine

Reference: Your library card number*
* This is really important otherwise we won't know it's you!

Help

Contact our Administrations Officer if you have any questions call (04) 237 1533 or email [email protected].